TRELVO / Support
Support
Trelvo shows the devices on your Wi‑Fi, pings hosts with real ICMP, traces the route to any address and shows how the internet sees your connection.
Contact
Write to support@trelvo.app. Tell us your phone model, system version and what you saw — a screenshot helps (turn on Screenshot mode to hide your addresses).
Common questions
- The device list is empty. Allow Local Network access: Settings → Privacy & Security → Local Network → Trelvo. Devices are found only on the same Wi‑Fi.
- Some hops say "no answer". Many routers do not reply to traceroute; the route still continues past them.
- Ping to my router fails. Some routers ignore ping; the home screen times the router another way, so it still shows a value.
- Does Trelvo work in the background? No — measurements run while the app is open.